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Thank you for visiting our website, by using Adaptive, you agree to these conditions. Please read them carefully and prior to each use of our site. Adaptive Specialties, LLC and it’s website, www.Adaptive (the "Site" or "we") is provided as a service to our clients (the "clients" or "You". Please review our Conditions of Use which govern your use of our website (the "Agreement") and our services, along with our Privacy Policy. Your use of the Site or purchase of goods denotes your agreement to be bound by the Agreement and our Privacy Policy. We reserve the right to update or modify this Agreement at any time without prior notice. Please review the terms and conditions each time you use the Site and if you do not agree to these terms, do not use our website.


Please review our Privacy Policy, which also governs the use of Adaptive Specialties LLC.

LINK to our Privacy Policy »

Transactions, via site or by consultation:

  • We reserve the right to refuse any order you place with Adaptive Specialties, LLC. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order, including orders under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • You and we agree to comply with all applicable laws related to the sales and use of products. For all products defined as FDA classified prescription medical device, you agree to use the medical device only under the order of a healthcare provider licensed by your state. We require a copy of a prescription for the medical device prior to the sale.
  • Proposals (Quotes) provided are valid for a limited number of days as indicated on the Proposal document provided. Approved quotes( verbal or written) constitute agreement for purchase of the product and payment of quote total.
  • Some purchases are billed by the issuance of an invoice to the client. Invoices are due upon receipt, a late payment fee of 2% per month of the unpaid balance will be added for all unpaid invoices after 45 days unless delay is agreed upon. The late payment fee will be retroactive to the invoice receipt date.
  • Notice: Adaptive Specialties is NOT a Medicare or Insurance Provider. If you purchase a product from us and submit a claim to Medicare for the products, Medicare will not pay for the product. You are responsible for payment for any products purchased from Adaptive Specialties. Should you choose to self submit a purchase to insurance we can assist with some of the documentation needed.
  • Limitation of Liability:

    Adaptive Specialties does not support or endorse any products' manufacturer warranty. Manufacturers warranties are offered solely and explicitly by the manufacturer of each product. Customers should complete and mail-in the warranty support card on each product purchased when applicable. Customers should call the product manufacturer directly when requesting product warranty support. Except for the manufacturer’s warranty Adaptive Specialties makes no warranties of any kind to Buyer. TO THE EXTENT APPLICABLE, SPECIFICALLY EXCLUDED ARE ANY IMPLIED WARRANTIES ARISING BY OPERATION OF LAW, CUSTOM OR USAGE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE. In no event shall Adaptive Specialties be liable for any direct, incidental or consequential damages incurred by Buyer as a result of any breach of the manufacturer’s warranties. In the event of any breach of the manufacturer’s warranties set forth elsewhere in this contract, buyer's remedies against the manufacturer are the sole and exclusive remedy of owner. In no event shall Adaptive Specialties be liability for direct, incidental, consequential or other damages exceeding the original purchase price of the goods.

    Electronic Communications

    When you send us electronic communications; (like emails, text messages, chat messages) you consent to receive electronic communications from Adaptive Specialties. You agree all electronic communications meet legal requirements as to written communications.

    Right to Change Site

    Adaptive Specialties' website is an "as is" site and reserves the right to change the site at any time without notice. We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection with the Site; and/or offer opportunities to some or all users of the Sites. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Site.

    Site Contents

  • Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by Adaptive Specialties, LLC. The Contents are intended to promote our products and services available in the United States.
  • While we have made every effort to display colors as accurately as possible on the Site, we cannot guarantee that your computer monitor color displays will be accurate.
  • The Site and the Contents are intended solely for personal use.  No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.
  • The content on this site does not constitute medical or legal advice. You should consult your doctor before beginning any exercise, training or athletic program. Adaptive Specialties, LLC is not responsible for any legal or medical problems that may result from your engaging in any activities described on this site or from any information you obtain from this site.
  • The articles or recommendations on our site do not dispense medical, legal or professional advice, nor do they prescribe any treatment or strategy that should be tested without the advice of a professional.
  • Information presented on this site is for educational or entertainment purposes only. You are responsible for your own actions should you use any information found on this site.
  • Any HCPCS codes identified herein are our best interpretation of the appropriate code. It is not a legal determination nor should our interpretation replace the customer’s own responsibility for submitting accurate information to third party sources.
  • The Site may contain links to Web sites for the users’ convenience that are not under the control of Adaptive Specialties, LLC. Adaptive Specialties, LLC has no responsibility for content nor does the link constitute an endorsement for the linked Web site. 
  • Additional Product Information
    Please contact our client services team for availability of additional information on each product, including detailed specs, manuals and MSDS information.
  • User Submissions and Comments

    Adaptive Specialties, LLC. welcomes your comments regarding our products and services.

  • If at our request  you send certain specific submissions (for example product reviews or contests) or without out a request from us you send  ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree Adaptive Specialties, LLC. may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any content that you forward to Adaptive Specialties, LLC.
  • Adaptive Specialties, LLC is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. Adaptive Specialties, LLC has the right but not the obligation to monitor and edit or remove any Comments.
  • You agree any Comments you submit will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right.
  • You further agree that your Comments will not contain libelous, unlawful, abusive or obscene material, or contain computer viruses or other malware that could affect the operation of the Site.
  • You may not mislead Adaptive Specialties, LLC or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy.
  • Adaptive Specialties, LLC takes no responsibility and assumes no liability for any Comments posted by your or any third party.
  • Your submission of personal information through the Site is governed by our Privacy Policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). This Agreement incorporates by reference the terms and conditions of the Privacy Policy.
  • Errors, Inaccuracies, and Omissions

    Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to update information or cancel orders if any information on the Site is inaccurate at any time,(pre and post order) without prior notice. Adaptive Specialties, LLC reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, omissions, mistakes, or for any other reason. While we make every effort to satisfy every client  and fill every order, occasionally there may be an error on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information


    The materials on the Site are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchant-ability, fitness for a particular purpose or non-infringement of intellectual property. Adaptive Specialties, llc expressly disclaims any duty to update or revise the materials on the Site, although Adaptive Specialties, llc may modify the materials at any time without notice. Your use of the Site is at your sole risk, and you assume full responsibility for any costs associated with your use of the Site. Adaptive Specialties, llc shall not be liable for any damages of any kind related to your use of the Site. Any HCPC codes identified herein are our best interpretation of the appropriate code. It is not a legal determination, nor should our interpretation replace the customer’s own responsibility for submitting accurate information to third party sources.

    Pricing, Taxes and Payment

    Prices on the website, quotes, documents and marketing information are current as of the date of posting and publishing. Prices are in U.S. dollars and are valid for purchase only in the United States. Accepted payment types are: Visa, Mastercard, American Express, Discover, Paypal, or check/money order by mail in US funds. Orders placed via check require a written proposal prior to mailing to assure correct amounts. Please note proposal number on check or mail a copy of the proposal with the check. Orders placed with international credit cards or PayPal or in non-US funds are not accepted.

    Prices and product availability are subject to change or cancellation at the sole discretion of Adaptive Specialties due to cost and other factors including errors. Applicable taxes will added to your order during the check out process and you agree to pay any tax in addition to the purchase price.

    Please note: several product Brands require minimum advertised prices, called MAP. MAP pricing establishes the lowest price we can put on our website, marketing pieces or discounts for specific products. MAP pricing is not applicable once you have established a client relationship with Adaptive Specialties. Call us to establish client status.


    You agree to defend, indemnify and hold Adaptive Specialties, LLC. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

    Dispute Resolution

    To expedite resolution of any disputes, you and Adaptive Specialties, LLC agree to the following dispute resolution procedure:
    In the event of any claim or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute will first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent
    (1) to Adaptive Specialties, LLC  at 470 Olde Worthington Road, Suite 200, Westerville, Ohio  43082  or
    (2) to you at: your last-used billing address or the billing and/or shipping address in your online profile.
    Both you and Adaptive Specialties, LLC agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.

    In the event of an unresolved complaint, you may contact the State of Ohio Board of Pharmacy by writing to: 77 South High Street, 17th floor, Columbus, Ohio 43215 or by phone: 614-466-4143.

    Choice of Law

    This Agreement shall be construed in accordance with the laws of the State of Ohio, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Ohio, County of Delaware and/or the Fifth District of Ohio. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Adaptive Specialties, LLC's right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. Each party expressly waives all rights to a jury trial in connection with any dispute arising under these Terms. This Agreement constitutes the entire agreement between us relating to your use of the Site.


    These terms are effective unless and until terminated by Adaptive Specialties, LLC. Adaptive Specialties, LLC may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.