Privacy Policy

Adaptive Specialties, LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Adaptive Specialties, LLC is powered by Shopify, which enables us to provide the Services to you.

Your privacy and trust are critical to Adaptive Specialties, LLC. We promise to protect your privacy and personal information gathered before, during, and after ordering, client account setup, and any informational or promotional programs designed to enhance your experience.

Adaptive Specialties will not disclose, rent, or sell any client information to any other company or organization other than to support your transactions with Adaptive Specialties as defined below. Please note that the use of our website or other ordering methods constitutes consent to this Privacy Policy.

Please contact Adaptive Specialties, LLC with questions or comments regarding this Privacy Policy or changes you would like to make to your information or to opt out of mailings and/or emails, email us at contactus@adaptivespecialties.com or by calling us at 877.808.4540.

Personal Information Collected includes:

• Identifiers: Client name, billing and shipping addresses, phone number, e-mail address. IP address;
• Personal information: age, date of birth, gender, family members, geo locations;
  
• Commercial information: order and payment information including credit card information;
• Internet or other electronic network activity and content interaction such as downloads, streams;
• Audio and visual information, like photos, videos, company and product reviews and voice messages;
• Inference data, such as information about your purchase preferences;

Sources Include:

• Self-provided information about their personal and product information;
• Legal guardian, caregiver or health care professional provided information as approved by client or legal jurisdiction.
• Indirectly collected information from client’s browser or device, inferred from information provided by client, or clients' browsers or devices, including "cookies".
• Company and product reviews submitted by clients who purchased the reviewed product and Chat.

Personal information is used and disclosed for these business purposes:

• Processing of orders, providing customer service, fulfillment of orders, order status information, client account set-up, processing payments for orders;
• Emails to share advertising, promotions and marketing products to enhance your experience;
• To share website changes and new services and promotions offered;
• We use IP addresses and cookies to help you navigate our website, to help us diagnose problems with our server, and to help us administer our Web site;
• Detecting fraud and security, web security, incidents and illegal acts;
• Providing personalized product/service recommendations, analytics to increase client satisfaction of service and products, maintaining and servicing your account;
• Providing information to third party processors; including payment and chargeback processing, shipping carriers, manufacturers, fulfillment vendors, appointment scheduling, surveys, assembly, evaluations, sweepstakes and contests, product development and custom design, marketing and advertising, service providers, email processors, customer service providers, website performance and analytics vendors.

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Privacy Protection:

• We use Secure Socket layers and secure servers;
• PCI compliant for credit card processing;
• Strict compliance with privacy policy and internal policies for data collection, storage and shredding.
• This site contains links to other sites. We are not responsible for the privacy practices or the content of such Web sites.
• We do our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our Web site and our customers, however, we cannot guarantee absolute security, as new security threats are constantly being dealt with.

Social Media:

• If you log into your account on any of our social media sites, we will also have access to certain information from that site, such as your name, account information, photos in accordance with the site’s account verification procedures. If you “like” or share posts from our facebook, twitter, Instagram and Pinterest social media accounts, those sites may share information about you with us, including your public profile, email address and friend list. If you choose to “like”or share content, this information may be publicly available on social media and we may repost it, depending on your privacy settings.
• Review your privacy settings on all social media sites.

Supplemental Privacy Information for California Residents:

Follow the link to additional information for California residents.

LINK to California supplemental Privacy Policy »

Our Commitment:

Adaptive Specialties is committed to protecting your privacy and personal information, each and every day. We do not sell or rent your information. Any changes to our Privacy Policy will be posted on this page.

Please contact Adaptive Specialties, LLC with questions or comments regarding this Privacy Policy or changes you would like to make to your information or to opt out of mailings and/or emails, email us at contactus@adaptivespecialties.com or by calling us at 877.808.4540.