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Client Reviews

"Thank you! The assembly team did an amazing job putting the beds together. Indeed, the individuals we serve do love these beds. I appreciate your follow up and assistance."

-Alyx 10/2018


"I just spoke with your rep. going over an order form for the purchase of the Frontier V6 all terrain wheelchair, what wonderful customer service. This is a big purchase that would make anyone nervous to spend on line but with the service I received today I'm happy to say I don't feel I would go to any other place. Thank you Cricket for all your help and I look forward to working with you soon."

-Jim 2018

"Thanks for this info. You have been AMAZING with helping in this process. I really appreciate it! You truly care about helping and this is evident. Thank you!"

-Rachel 10/2018


"I would like you to know that you’re by far one of the BEST customer services reps I’ve EVER worked with! I’m in the middle of our 2018-19 budget and have requested over 40 quotes and have never received one within an hour. Thank you very much!

-Beth, 2018


"Thank you for the sheet sets and please know that my husband and I are very grateful for your gift but especially for your kind words."

2017

OUR MISSION

WE ARE HERE TO HELP

Adaptive Specialties' mission is to help our clients find personalized product solutions with preferred pricing. Durable medical equipment and supplies are important tools to make daily life just a little easier. We understand it can be overwhelming to find the right products for each unique situation. We are here to HELP.

Medical Travel

OUR EXPERTS SHARE:
Air travel with special needs children

First, partner with your Doctor and healthcare team.Review your travel plans with your Doctor.If your child has a medical device (internal or external) check with your doctor prior to make sure it is safe to go through the metal detector or be hand-wanded...

shipping & return policy

Free Standard Ground Shipping to addresses in the 48 contiguous states. No minimum order amount!
Additional charges may apply for expedited shipping or freight for oversized packages. Regretfully, we can not ship packages to Post Office (P.O.) Boxes.
Assembly: Assembly is not included and is the responsibility of the purchaser unless specific arrangements are made to include assembly.

Return Policy: Your satisfaction is a requirement.
If for any reason you are not completely satisfied with your product, simply return the product within 30 days after delivery for an exchange or refund. The product must be returned in new, re-saleable condition, in the original box with all the documentation and parts to receive a full refund. Just give us a call to get your Return Authorization Number. All returns and exchanges must have a Return Authorization Number to be processed and we recommend you track your return package.
Note: In an effort to keep our costs as low as possible, a 15% return service fee (based on the product price) will be charged for returned products.


Shipping and handling charges paid on your order, including expedited shipping,if any, are not refunded unless the product is damaged or defective. You are responsible for return shipping charges unless returned for damages. Products returned after the 30 days, not re-sellable, or without a Return Authorization Number may be returned to the sender at your cost. If your order is damaged in shipping or defective, give us a call as soon as possible and we will resolve the issue as quickly as possible.
Custom made, hygienic and special order products can not be returned. For safety and health reasons, Hygienic and used products can't be returned. Hygiene products include but are not limited to toileting products, shower chairs, mattresses and overlays, slings, bathroom products, body braces, eggcrate cushions, wheelchair cushions, stockings, splints and products that come in contact with the body cannot be returned for safety.