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CLIENT REVIEWS



"Awesome, Great to hear. Thank you so much for letting me know. So nice to receive such excellent customer service. Have a great day!"

-Sandra 7/2019

"Thanks for this info. You have been AMAZING with helping in this process. I really appreciate it! You truly care about helping and this is evident. Thank you!"

-Rachel 10/2018

Thank you again. I know this whole situation wasn't been cheap or easy, but you have done wonders for make it as painless as possible. The Hill-Rom 310 Wound mattress with an Assured Comfort bed is a great combo. Hard to believe we're at this point and he's doing so well, with absolutely no skin issues in spite of practically living in the bed.

-Jo 8/17

"I would like you to know that you’re by far one of the BEST customer services reps I’ve EVER worked with! I’m in the middle of our 2018-19 budget and have requested over 40 quotes and have never received one within an hour. Thank you very much!

-Beth, 2018

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OUR MISSION

WE ARE HERE TO HELP

Adaptive Specialties' mission is to help our clients find personalized product solutions with preferred pricing. Durable medical equipment and supplies are important tools to make daily life just a little easier. We understand it can be overwhelming to find the right products for each unique situation. We are here to HELP.


Medical Travel


Air travel with special needs adults and children ....... PLAN PLAN PLAN!

Air travel can be stressful and full of surprises. Planning is critical to a great trip! First, partner with your Doctor and healthcare team to review your travel plans and discuss medicines and equipment needed. If medical devices (internal or external) and medicines are needed check with your doctor prior to make sure they are safe to go through the metal detector or be hand-wanded. Talk with TSA and ask your airline on their policies for travelers with special needs. Ask them any questions you may have, better to ask to understand the process, especially in busy airports.







shipping & return policy

Free Standard Ground Shipping to addresses in the 48 contiguous states. No minimum order amount!
Additional charges may be added for expedited shipping or freight charges for oversized packages. Please note: we can not ship packages to Post Office (P.O.) Boxes.

Assembly: Assembly is not included and is the responsibility of the purchaser unless specific arrangements are made to include assembly (additional charges for assembly may be applied). see details in Client Services.

Return and Exchange Policy: Your satisfaction is a requirement.
If for any reason you are not completely satisfied with your product, just give us a at 877-808-4540 within 30 days after delivery to begin the exchange or return process. We will provide you with a Return Authorization number (RA#) and instructions on where to ship the package to. All returns and exchanges must have a Return Authorization Number to be processed and we recommend you track and insure your return package. The product must be returned in new, unused condition, in the original packaging with all the documentation and parts to receive a refund. You are responsible for return shipping costs unless returned for damages. Return packages must be received within 15 days after the RA # is issued. If your order is damaged in shipping or defective, give us a call as soon as possible and we will resolve the issue as quickly as possible. Please allow 2-3 weeks for processing once your return have been received at the designated address.

Note: In an effort to keep our costs as low as possible, a 15% return service fee (based on the product price) will be charged for returned products.

Shipping and handling charges paid on your initial order, including expedited shipping, oversized shipped, international shipping, white glove and residential delivery charges, if any, are not refunded unless the product is damaged or defective.

Custom made, hygienic and special order products can not be returned. For safety and health reasons - Hygienic and used products can not be returned. Hygiene products include but are not limited to toileting products, shower chairs, mattresses and overlays, slings, bathroom products, body braces, eggcrate cushions, wheelchair cushions, stockings, splints and all products that come in direct contact with the body cannot be returned for safety.

Please see our complete Return Policy in Client Services.

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