shipping & return policy

Free Standard Ground Shipping to addresses in the 48 contiguous states. No minimum order amount!
Additional charges may apply for expedited shipping or freight for oversized packages. Regretfully, we can not ship packages to Post Office (P.O.) Boxes.
Assembly: Assembly is not included and is the responsibility of the purchaser unless specific arrangements are made to include assembly.

Return Policy: Your satisfaction is a requirement.
If for any reason you are not completely satisfied with your product, simply return the product within 30 days after delivery for an exchange or refund. The product must be returned in new, re-saleable condition, in the original box with all the documentation and parts to receive a full refund. Just give us a call to get your Return Authorization Number. All returns and exchanges must have a Return Authorization Number to be processed and we recommend you track your return package.
Note: In an effort to keep our costs as low as possible, a 15% return service fee (based on the product price) will be charged for returned products.


Shipping and handling charges paid on your order, including expedited shipping,if any, are not refunded unless the product is damaged or defective. You are responsible for return shipping charges unless returned for damages. Products returned after the 30 days, not re-sellable, or without a Return Authorization Number may be returned to the sender at your cost. If your order is damaged in shipping or defective, give us a call as soon as possible and we will resolve the issue as quickly as possible.
Custom made, hygienic and special order products can not be returned. For safety and health reasons, Hygienic and used products can't be returned. Hygiene products include but are not limited to toileting products, shower chairs, mattresses and overlays, slings, bathroom products, body braces, eggcrate cushions, wheelchair cushions, stockings, splints and products that come in contact with the body cannot be returned for safety.