Shipping Policy

Our Team is Here to Help! 

We understand the challenges involved in purchasing adaptive products, both technically and financially. Our team of experts listens to your requirements and asks questions to make sure all the decision factors are being discussed (from therapy questions to room measurements). Nothing is worse than equipment that does not fit into your home. Our team is here to provide recommendations based on your needs and assist you with decision-making. We search worldwide for the right products. Once we find what you want, we will negotiate low prices and fast delivery. The best products are of no value until they are in your home!

 

We do not rent equipment, and are not insurance, Medicare, or Medicaid Providers.

At this time, we do not accept insurance or Medicare as forms of payment. We accept Visa, MasterCard, American Express and Discover credit/debit cards, PayPal, checks or money orders. We can provide documents if you choose to self-submit an insurance or medicare claim, however we cannot determine if the claim will be approved. At this time, we do not rent products for our clients.

 

Shipping Policy

Adaptive Specialties offers FREE Standard Shipping for orders shipping to the 48 contiguous states. We can not deliver to Post Office Boxes. Oversize freight charges may be applied to large and/or heavy products. Expedited shipping is available on a case by case basis, please call if you need expedited shipping. A limited number of our products can be shipped to Alaska, Hawaii and internationally, call or email us to check if the product you want can be shipped internationally or to Alaska and Hawaii.

Standard Shipments

Standard Shipping is defined as commercial ground carriers such as UPS, USPS, FedEx, etc. Your order will travel by regular ground service, which usually takes 3-5 business days to deliver once your order is shipped. Please note that custom-made items may take several weeks to complete. You will be notified of expected ship dates when your item is ordered.

Additional charges may be added for oversized items, cases/cartons, expedited delivery, and special delivery options.

International Shipments

A limited number of our products are available to ship to Alaska, Hawaii and International locations. Please contact us at 877.808.4540 or email contactus@adaptivespecialties.com to see if the product you want can be shipped to Alaska, Hawaii or outside of the USA.

Assembly and Maintenance

Some of our products require various levels of assembly, most are pre-assembled by the manufacturer. The assembly and operations manuals are available to help understand how to assemble and use the equipment. The Client is responsible for assembling and installing all products unless special arrangements are made for assembly. Please review the product manual carefully and follow all usage, storage, cleaning and maintenance requirements. If you have any questions, please contact us for assistance. If requested, assembly/installation services can be arranged. (Additional charges may be added for assembly/installation services.)

Prescriptions

A prescription may be required for FDA medical devices. Those products will be identified on their product page. Do not use a FDA Medical device without supervision from your medical provider. The instructions are included in our FAQ page.