FREQUENTLY ASKED QUESTIONS

Can you help us purchase replacement parts?

We are happy to assist you find parts for your equipment. Please give us a call at 877-808-4540 to request parts or review our parts category on our site. If you do not find a part on our site, be sure to call or chat with us to find the part you need. Click here for parts on our website. If possible, have the model and Serial Number of your product available to ensure the correct parts are ordered for your exact model.

Do you accept Insurance or Medicare for payment?

At this time, we do not accept insurance or Medicare as forms of payment. We accept Visa, MasterCard, American Express and Discover credit cards, PayPal, checks or money orders. We can provide documents if you choose to self-submit an insurance or medicare claim, however we can not determine if the claim will be approved.

Do you have a catalog?

We have 3 options for you to learn about our products; our website, www.adaptivespecialties.com, our virtual LookBook or call or chat with us to receive personalized product recommendations. Click here for a virtual copy of the LookBook.

Please visit our website, to see more products, brands and information. We offer a wide range of durable medical equipment, like hospital beds, portable lifts and shower chairs, for adults and children on our website from best selling brands. We also offer customized medical supply replenishment programs, designed to meet your needs. Don't see what you're looking for? No problem. Give us a call or feel free to email us, we are happy to help you find the right product, we have access to over 200,000 products and are dedicated to helping you find a great solution.

Where do I find a W9 from Adaptive Specialties to place an order?

You can find our W9 form on our website, Click here for W9 Form. FYI, We accept approved purchase orders from schools and organizations. We look forward to working with you!

Do you ship products internationally?

We have a limited number of products that can be shipped internationally. Please contact us and we will be happy to check if we can ship the product internationally. Please note: We cannot accept international credit cards or Paypal. Forms of payment accepted for international orders are: Money Orders in US Funds or credit cards issued by an American bank. Cards issued by an American bank must have a US billing address and match the address on file with the bank.

Do you accept checks for payment?

Yes, we do accept checks as payment. We will process your order as soon as the check is processed. Mail your check with your order to:
Adaptive Specialties 470 Olde Worthington Road, Suite 200 Westerville, OH 43082

What is the difference in size between a hospital bed and a twin bed?

The bed deck (area where the mattress sits) of most hospital beds is 35-36 inches wide and 80 inches long. A twin bed is 38-39 inches wide and 80 inches long. Both hospital and twin beds can be shorter, 75-77 inches long or extra long, 84 inches in length. Please give us a call to talk with one of our bed experts.

Do you offer a military discount?

Yes, we are honored to offer a discount to active military and veterans, please call 877-808-4540 for more information. Adaptive Specialties appreciates the men and women and their families, who serve or have served our country.

Do you offer trials or equipment rentals?

We do not offer trials or rentals for our products at this time. We are happy to provide expert support in assisting you on making the right product choice. Should the item not meet your needs, non-hygienic items can be returned. ( Please note, custom products can not be returned.) Please see our return policy. Your satisfaction is a requirement for us.