Visit us on Facebook...

Frequently Asked Questions

Do you accept Insurance or Medicare for payment?

At this time we do not accept insurance or Medicare as forms of payment. We accept Visa, MasterCard, American Express and Discover credit cards, PayPal, checks or money orders.

Can you help us purchase parts?

We are happy to assist you find parts for your equipment. Please give us a call at 877-808-4540 to request parts. If possible have the model and Serial Number of your product to ensure the correct parts are ordered for your exact model.

Do you have a catalog?

We are happy to email you a copy of our virtual catalog. The virtual catalog is a small sampling of the products we offer. Please visit our website, to see more products, brands and categories. We offer a wide range of products on our website from best selling brands. Don't see what you're looking for? No problem. Give us a call or feel free to email us, we are happy to help you find the right product, we have access to over 100,000 products and are dedicated to helping you find a great solution for your needs.

I need a W9 from Adaptive Specialties to place an order.

You can find our W9 form on our website, Click here for W9 Form. We look forward to working with you!

Do you ship products internationally?

We have a limited number of products that can be shipped internationally. Please contact us and we will be happy to check if we can ship the product internationally. Please note: payment types accepted for international orders are: Paypal, money orders and credit cards from American banks.

Do you accept checks for payment>

Yes, we do accept checks as payment. Mailing a check may slow the shipment as we can not ship until the check has been deposited. You can mail your check with your order to: Adaptive Specialties 470 Olde Worthington Road, Suite 200 Westerville, OH 43082

What is the difference in size between a hospital bed and a twin bed?

The deck (mattress area) of most hospital beds is 35-36 inches wide and 80 inches long. A twin bed is 38-39 inches wide and 80 inches long. Both hospital and twin beds can be shorter, 75-77 inches long or extra long at 84 inches in length. Please give us a call to talk with one of our bed experts.

Do you offer a military discount?

Yes, we offer a discount, please call 877-808-4540 for more information. Adaptive Specialties thanks the men and women who serve or have served our country.

Do you offer trials or equipment rentals?

We do not offer trials or rentals for our products at this time. We are happy to provide expert support in assisting you on making the right product choice. Should the item not meet your needs, non-hygienic items can be returned. Please see our return policy. Your satisfaction is a requirement for us.