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"The new SonderCare bed is wonderful! The new Molift Smart 150 lift is a piece of equipment we should have ordered years ago. Together they are making our lives a lot easier. The installers were great and had the bed into our daughter's bedroom and set up in a flash. No kidding, these two guys were really nice and did a terrific job. They called a few days before delivery, and the day before delivery, they called again to tell us the delivery time, they deserve some praise. Thank You again for helping us get this much needed equipment. The lift and bed are really helping.

-LB 1/2020


"I don't know how to thank you but thanks a million, if it wasn't for you I would not have done nothing. Thank you, you are my angel. you make miracles come true, thanks a lot. I will let you know it works.

-RB, NM 11/2019


"Awesome. Great to Hear. Thank you so much for letting me know. So nice to receive such excellent customer service."

-Sandra 7/2019


"Yes, We received the stroller. It Is better than we imagined. Our school kids and staff were so excited to get it set up and try it out with our student. We found your company through our community occupational therapist and with some research looking into a better outdoor chair for our student. Our deciding reason was your overall customer support with getting us the best chair for the price we could afford. Thank you again for your help with getting us that amazing discount. I don't think there could have been anything else you could have done. You kept in contact, followed up on everything and made this purchase super easy for our school to help better the life of one of our students. Thanks again"

-Amy 6/2019


"The process was smooth and price was right. Thank you for all of your help, you have been great."

-Joe 6/2019


"I did receive it and think it’s marvelous! I would think once someone experiences your level of customer service and vast product offering, they are going to love working with you!!!! Thank you again for being such a wonderful partner! We could not meet the needs of our clients nearly as well without your help. Hopefully, your services will be able to stretch far & wide and every family will reap the benefits of your company."

-Jacqueline 11/2019


"Adaptive Specialties does an outstanding job of dealing with our bids. They are very quick to get us those bids back to us so we can authorize the equipment. Adaptive Specialties gets the items ordered in a very timely manner. Adaptive Specialties is a trusted and reliable recommendation for your Assistive Technology needs."

-Cheryl 12/2018


"Thanks for this info. You have been AMAZING with helping in this process. I really appreciate it! You truly care about helping and this is evident. Thank you!"

-Rachel 10/2018


"I would like you to know that you’re by far one of the BEST customer services reps I’ve EVER worked with! I’m in the middle of our 2018-19 budget and have requested over 40 quotes and have never received one within an hour. Thank you very much!

-Beth, 2018


"Thank you! The assembly team did an amazing job putting the beds together. Indeed, the individuals we serve do love these beds. I appreciate your follow up and assistance."

-Alyx 10/2018


"I just spoke with your rep. going over an order form for the purchase of the Frontier V6 all terrain wheelchair, what wonderful customer service. This is a big purchase that would make anyone nervous to spend on line but with the service I received today I'm happy to say I don't feel I would go to any other place. Thank you Cricket for all your help and I look forward to working with you soon."

-Jim 2018

"Thank you for the sheet sets and please know that my husband and I are very grateful for your gift but especially for your kind words."

2017

OUR MISSION

WE ARE HERE TO HELP

Adaptive Specialties' mission is to help our clients find personalized product solutions with preferred pricing. Durable medical equipment and supplies are important tools to make daily life just a little easier. We understand it can be overwhelming to find the right products for each unique situation. We are here to HELP.


Medical Travel


Air travel with special needs adults and children ....... PLAN PLAN PLAN!

Air travel can be stressful and full of surprises. Planning is critical to a great trip! First, partner with your Doctor and healthcare team to review your travel plans and discuss medicines and equipment needed. If medical devices (internal or external) and medicines are needed check with your doctor prior to make sure they are safe to go through the metal detector or be hand-wanded. Talk with TSA and ask your airline on their policies for travelers with special needs. Ask them any questions you may have, better to ask to understand the process, especially in busy airports.







shipping & return policy

Free Standard Ground Shipping to addresses in the 48 contiguous states. No minimum order amount!
Additional charges may be added for expedited shipping or freight charges for oversized packages. Please note: we can not ship packages to Post Office (P.O.) Boxes.

Assembly: Assembly is not included and is the responsibility of the purchaser unless specific arrangements are made to include assembly (additional charges for assembly may be applied). see details in Client Services.

Return and Exchange Policy: Your satisfaction is a requirement.
If for any reason you are not completely satisfied with your product, just give us a at 877-808-4540 within 30 days after delivery to begin the exchange or return process. We will provide you with a Return Authorization number (RA#) and instructions on where to ship the package to. All returns and exchanges must have a Return Authorization Number to be processed and we recommend you track and insure your return package. The product must be returned in new, unused condition, in the original packaging with all the documentation and parts to receive a refund. You are responsible for return shipping costs unless returned for damages. Return packages must be received within 15 days after the RA # is issued. If your order is damaged in shipping or defective, give us a call as soon as possible and we will resolve the issue as quickly as possible. Please allow 2-3 weeks for processing once your return have been received at the designated address.

Note: In an effort to keep our costs as low as possible, a 15% return service fee (based on the product price) will be charged for returned products.

Shipping and handling charges paid on your initial order, including expedited shipping, oversized shipped, international shipping, white glove and residential delivery charges, if any, are not refunded unless the product is damaged or defective.

Custom made, hygienic and special order products can not be returned. For safety and health reasons - Hygienic and used products can not be returned. Hygiene products include but are not limited to toileting products, shower chairs, mattresses and overlays, slings, bathroom products, body braces, eggcrate cushions, wheelchair cushions, stockings, splints and all products that come in direct contact with the body cannot be returned for safety.

Please see our complete Return Policy in Client Services.