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Client Services

Our Products
Our web site provides an edited version of the over 100,000 products we offer to give you an idea of what Adaptive Specialties entails. However, we believe each client’s needs are completely unique and we work directly with each client and their support team to create a personalized solution. We do not leave you to fend for yourself.  

Request for a Quote
If you would like a formal quote on any of our products, please contact our client services team or submit a shopping list via email to Service@AdaptiveSpecialties.com

Help
Our Nurses and Therapists are here to help! We understand the challenges involved in purchasing adaptive products, both technically and financially.  Our team is here to support your decision making process, we search worldwide for the right products. We find what you want. Once we find what you want we negotiate low prices and fast delivery. The best products are of no value until they are in your home!

Contact Us
We are available any time via email at Service@AdaptiveSpecialties.com, call us Toll Free at 877.808.4540    Monday – Friday 10 a.m. to 5 p.m. EST, or Fax us at 877.571.6649

Shipping
Adaptive Specialties offers FREE Standard Shipping for orders shipping to the 48 contiguous states. We can not deliver to Post Office Boxes.

Standard Shipments are sent via commercial ground carriers such as UPS, FedEx, etc. Your order will travel by regular ground service which usually takes 3-10 business days for delivery once your order is shipped. Please note that custom made items may take several weeks to be completed, you will be notified of expected ship dates when your item is ordered.

Additional charges may be added for oversized items, cases/cartons, expedited delivery and special delivery options.

Assembly and Maintenance
Some of our products require various levels of assembly, most are pre-assembled by the manufacturer. The assembly and operations manuals are available to help understand how to assemble and use the equipment.  The Client is responsible for assembly and installation of all products unless special arrangements are made for assembly. Please review the product manual carefully and follow all usage, storage, cleaning and maintenance requirements for the product. If you have any questions, please contact us for assistance.  If requested, assembly/installation services can be arranged.(Additional charges may be added for assembly/installation services)

Returns

Our goal is your complete satisfaction.  If you are not happy with your purchase, we are here to help make it right. If you are not fully satisfied within 30 days of the delivery date, we will gladly accept your return for any reason for a refund.  Shipping charges including expedited shipping can not be refunded. Please note: Custom made items can’t be returned. Also, for safety and health reasons Hygienic and used items can’t be returned.  Hygiene products include but are not limited to toileting products, bathroom products, body braces, eggcrate cushions, wheelchair cushions, stockings, splints and products that come in contact with the body; cannot be returned - they are single use patient items.

In an effort to keep our prices as low as possible, a restocking fee of 15% of purchase will be deducted from your purchase price for returned items. The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit.

How to Return a Product

  • Call our customer service team toll free at 877.808.4540 or email us at  Service@AdaptiveSpecialties.com.
  • You will be assigned a Return Authorization Number (RAN) which allows us to track the return and provided mailing instructions. You must have a RAN before returning the item.
  • Return shipping costs are your responsibility unless the item is damaged or defective. If you paid a shipping fee on your original order for expedited, international or other shipping it is Non-Refundable.
  • You will be responsible for the return shipping cost. To protect yourself, use a delivery service that has a tracking # and insurance.
  • All returns are subject to a restocking fee of 15% of purchase price and must be returned within 30 days after receiving the item.
  • All refunds granted are for the purchase price of the product less any promotional discounts and will only be issued directly to the payee.
  • Please allow 10-14 days once we have received your return to process and send a refund via check to the payee.
  • You will receive an email message when your return is processed and your refund is processed.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at Service@AdaptiveSpecialties.com or toll free at 877.808.4540.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Please contact us immediately upon delivery.  If possible, do not accept delivery of visually damaged products.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. If you prefer to return the damaged product, contact us for a Return Authorization Number and shipping instructions. You will receive a full refund including shipping and handling charges both ways. There is no restocking fee for damaged or defective product returns.

Manufacturer's Warranty Policy
Adaptive Specialties, llc does not support or endorse any products' manufacturer warranty.  Manufacturers warranties are offered solely and explicity by the manufacturer of a particular product.  Customers should complete and mail-in the warranty support card on each product purchased when applicable.  Customers should call the product manufacturer directly when requesting product warranty support.

Replacement Parts
For information and availability of replacement parts, please contact our client services team by calling  877.808.4540 or email Service@AdaptiveSpecialties.com