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Client Comments

Your satisfaction is important to us. Please share your experiences.

"Thank you ever so much - you have been so helpful - keeping me well informed on the state of the situation! Even leaving me a phone message just before Thanksgiving! I trust you had a wonderful, blessed Thanksgiving with family and or friends. And opting to replace the entire order! Unheard of in these days of minimal - if any- customer service! I think I’ve told you your customer service is outstanding – But here it is again--- Your service to your customers is above and beyond the norm. Thank you again!"

-Barbara 11/16

"I found Adaptive Specialties ("AS") on Amazon, where I have bought health supplies for my mom and spent thousands of dollars doing so, and contacted Hill-Rom to confirm AS is an authorized retail partner. Hill-Rom confirmed AS is a long-time premier Hill-Rom partner and AS's Brian O., whom I had been working with, is very knowledgeable about Hill-Rom's hospital beds and mattresses for home use. My mom has been in and out of hospitals since she suffered a stroke two years ago and most technicians who work for Hill-Rom's competitors told me that Hill-Rom makes the best hospital beds, period! If they had a choice, they would buy a Hill-Rom bed and mattress for their loves ones for use at home. I purchased and received a Hill-Rom CareAssist ES bed and 310 Wound Surface mattress yesterday. A Hill-Rom expertly assembled the bed and mattress at my house. So far, the bed and mattress have exceeded my expectations in how comfortable they are for my mother to sleep on and for me to care for her as a single caregiver, from tube feeding to changing her in bed to providing her oral care in the dinning chair position. I have to sleep (on a couch) near my mom, for various reasons, so I can see her and the control for the 310 Wound Surface mattress is so quiet, it's like day and night compared to the best low air loss mattress, made by a strong Hill-Rom competitor, my mom's HMO rented for her; which we had to live with for several months. I waited to buy a Hill-Rom bed and mattress because my mom's medical doctors kept giving us the impression that she had very little time to live. I finally ignored her doctors' pessimism and bought the Hill-Rom CareAssist ES and 310 Wound Surface with the 3 year extended warranty with the intention of using them to help my mom better fight her illness and to provide her with the best quality of life while we fight for her life. One improvement I would suggest is that Hill-Rom add a level indicator for the knees."

-P. H. 2016

"Thank you so much for walking my family through the process of selecting the right bed and mattress for wife's needs. Last night was the first night in countless months she was able to sleep through the night."

-Pete 1/16

"WOW, they found a cord for my feeding pump when no one else wanted to spend time on it. Thank you!

Brenda 12/15

I needed a long hospital bed and Adaptive Specialties found a beautiful bed that does not look like a hospital bed but works just like one. My house does not look like a hospital any more.

-Mary 10/15

I order medical supplies for my daughter, it is so easy, just email and it arrives quickly.

-Lucy 4/15

"You are awesome. Thank you."

-Annette 12/14

"My members and I had such a positive and wonderful experience with your company. Thank you…and we will be in touch."

-Roberto 11/14

"I received my product in good time, it was exactly what I ordered, and worked perfectly. Thank you for having it available at a reasonable price and with free shipping. I would definitely order from you again."

-John 5/14

"Thanks so much. You are amazing, you never let me down."

-T from Missouri 2014

"Just thought you might want to know that we got this product the day after you ordered it for us. Better yet, both extenders were easy to install and work like a charm. Many thanks."

R 2014

"Thank you again ....... You've been nothing but helpful throughout this stressful time and for that I am very grateful. All the best to you."

Mark 2014

"The bed is fantastic and we do not need the rails. So we will leave it alone for now. Thank you again so much for everything. You were incredible to work with."

Debbie 2014

"I am so excited. I am in tears :D I'm so excited for him. It all worked out for him. I'm so happy thank you so much. To see my little boy smile when he saw his tricycle just made my whole year :) thank you again for working so hard with us. I'm so excited :)"

Kayla

"Thank you for the sheet sets and please know that my husband and I are very grateful for your gift but especially for your kind words."

Anne 2014

"Thank you – I knew you'd take care of things very quickly! By the way, I love having your company there to shop prices and help our clients."

Mary 2014

"Thank you for your fine service. I would recommend Adaptive Specialties to anybody. Your follow through, your honesty, and the great way you expedited my requests were greatly appreciated. I have never dealt with a finer business. You know your business and your demeanor, your friendly manner and personality were just the "icing on the cake." Thank you for a great business experience."

John G. 2014

"I appreciate how quickly Adaptive Specialties responded in ordering and delivering my son's equipment. Every thing was just as they said it would be. They were responsive to all of my needs and answered all of my questions."

Alison, Client's Mother

"Our company, The Dahlberg Group, LLC has been purchasing Assistive Technology devices for the children in our program (Part C EDEA) from Adaptive Specialties for most of the last year. We have found the team to be professional, organized, honest and committed to the demands of special needs children. She also offers a very personal touch that we rarely find among our other vendors. We are very pleased with all aspects of our business relationship with Adaptive Specialties."

Tim, First Steps

"Thank you, you are such a great help. I couldn't ask for anything more. This is the kind of help and assistance people like me need."

Marvin, Client

"I am so overwhelmingly happy to have my husband David's very own, wonderful Hill-Rom hospital bed in our new home. This brings his home-coming a giant step closer. David is thrilled too. Anything that makes home closer makes us both happy. The tech and the delivery people were all excellent and the delivery went smoothly.
Things are finally going our way. Thank you so much for all your help and understanding."

Martha, Client's Spouse

"Thanks for everything you did to make our transition from the hospital work so smoothly :) And our daughter loves her new bed and mattress. We couldn't imagine this would be such a seemless process. We look forward to working with you in the future."

Shauna, Caregiver

"Whenever a need for equipment arises, especially when Medicaid won't cover it, clients stress over how to gain access to vendors as well as over how much it will cost them. A single telephone call to Adaptive Specialties yields a plethora of information. Instead of the client, a caregiver, or a trustee having to spend hours researching and telephoning vendors to ask questions, they do the research, weed out what is going to ultimately turn out to be inappropriate or insufficient to meet the client's needs, price shop to get the best and lowest price at the maximum quality and capacity, and coordinate ordering, payment, and delivery. The best part is that I know my clients are able to take advantage of the significant cost savings available through Adaptive Specialties. It's discount prices with premium service. This is a truly invaluable service that has made life better for clients and my job so much easier."

Mary 2012

"I Just wanted to drop you a note of appreciation, I would like to thank you for you customized service and prompt on time care that you and your team have provide me and my family making ordering my daughters supplies a pleasure not a hassle .Thank You. KEEP UP THE GOOD WORK!!!"

Michael & Mary, Parent